As a seasoned professional with six years of diverse experience across IT, production support, and healthcare sectors, I am actively pursuing a role as a Cloud Engineer. I have recently completed the intensive AWS Re/Start program, which has equipped me with advanced expertise in AWS services such as EC2, S3, and VPC, along with proficient scripting abilities in Linux, Python, and Shell. My track record includes demonstrating strong analytical skills in resolving production issues efficiently and effectively communicating technical concepts to various stakeholders.
- Acquired expertise in IT fundamentals and AWS Cloud technologies, mastering key services such as EC2, S3, IAM, and VPC.
- Developed proficiency in scripting with Python and Shell, enhancing Linux OS operational capabilities.
- Honed verbal and written communication skills, effectively translating complex technical concepts for nontechnical audiences.
- Acquired proficiency in multiple programming languages, including Java, Python, and SQL, through an intensive training program with a focus on practical application and problem-solving.
- Provided second-tier support for live trading applications at a major financial institution, ensuring timely resolution of critical business issues and maintaining system integrity for trading operations.
- Performed thorough root cause analysis for production issues, enhanced documentation practices, and established preventive protocols to reduce the incidence of future disruptions..
- Conducted outreach to individuals impacted by COVID-19, delivering clear instructions and guidance to support public health efforts.
- Surpassed daily productivity benchmarks through effective management of a high call volume environment.
- Recognized for exceptional performance in meeting and exceeding operational targets.
- Managed court case scheduling and allocation, leading to a significant reduction in hearing delays.
- Provided exemplary customer service, addressing inquiries with a high satisfaction rate from court users.
- Ensured meticulous record-keeping and data protection compliance, achieving perfect accuracy in documenting court decisions.
- Compounded therapeutic medications, including CIVAS and chemotherapy, adhering to aseptic techniques to ensure safety and compliance.
- Operated and maintained production equipment, following current good manufacturing practices and standard operating procedures to uphold product standards
- Monitored production processes, performing quality control checks and troubleshooting equipment issues to maintain product safety and efficacy.
Grade: 2.1